FAQs

A ‘Serviced Apartment’ is the umbrella term for a type of furnished apartment available for short-term or long-term stays, which provides amenities, housekeeping and a range of services for guests and where most taxes and utilities are included within the rental price.

Check in is from 2pm or 3pm depending on the property you have booked. Each property varies. Check out is at 10am. Early check in or late check out is available at a charge and dependent on availability.

We offer a self-check in service for all guests, this is where we provide you with key safe information to access the apartment keys.

There is no reception on site, however we are always on hand to assist, please give us a call on 0118 336 3118 and we will do our upmost to resolve the situation. We are available via WhatsApp between 8am-8pm.

Yes – a £200 security deposit is required per property booked. This is held on a credit or debit card for the duration of your stay and released after checkout dependning on the condition of the property.

All deposits are released within 7 days of checkout but we aim for 2 working days. Deposits can take up to 10 working days to appear in your account, from the point of release. This is dependent on your bank.

A cleaning fee is automatically added to cover the cost of basic cleaning after your stay. This ranges from £40-£75 depending on the size of the property booked. This is a one time payment and is detailed throughout the booking process.

Photo identification is required to verify the identity and age of all guests for security purposes – to know who is staying in our properties for the safety of all. At times, we have a physical security presence at each property who will prevent unauthorised guests from entering.

A rental agreement is a contract between us as the host and the guests that outlines the terms of stay for both parties. This protects gives us as the host regarding the assurance of payment and property care, and gives you, the guest, the security of tenure and consistent terms during your stay.

Malthouse Court: Yes – private, gated car park, subject to a charge, availability & 2.1m height restriction.

Chester House: Yes – private, gated car park, one space per apartment.

Ivory Lodge: Yes – free of charge for one vehicle, subject to availability.

Laurel House: Yes – there is parking for one vehicle per apartment on site.

Franklin Lodge: No – there are a number of parking options around the area. Please ask us for more information.

Elm House: No – there are a number of parking options around the area. Please ask us for more information.

Stanley House: No – there are a number of parking options around the area. Please ask us for more information.

Headley House: Yes – there are one or two spaces on site and plenty of road parking.

Maple Lodge: Yes – there is free parking for one vehicle per apartment and plenty of road parking.

Palm Cottage: Yes – there is private parking for multiple vehicles on the drive.

Oak Lodge: Yes – there is parking for one vehicle per apartment on site

Yes all of our properties have a kitchen which is fully-equipped with basic cooking essentials and necessary appliances

Yes we provide all bed linen and towels. We offer weekly linen changes for stays over 10 nights, complimentary!

For stays over 10 nights we offer complimentary cleaning and linen changes once a week. For stays less that 10 nights there will be an extra charge for any cleaning required during your stay.

We provide Egyptian cotton bed linen, along with high quality towels and bath mats.

Unfortunately, only the number of guests on the booking and those we have received IDs for are permitted to enter the property.

No – we do not allow parties or gatherings of more than the number of guests on the booking. We operate a strict no parties/events policy and a quiet time policy between the hours of 10pm and 8am, out of respect for guests at the property.

Unfortunately, only the number of guests on the booking and those we have received IDs for are permitted to enter the property. We charge a fee of 100+ if this rule is broken.

At least one guest must be over 21

We have a strict NO SMOKING policy inside all of our properties. With a £150 fee, if we uncover a smell or remnants within the property. Smoking is only permitted outside the property where you will find ashtrays or a smoking area.