Is there parking onsite?

Malthouse Court: Yes, parking is subject to a charge and availability.

Ivory Lodge: Yes and its free of charge for one vehicle, subject to availability.

Laurel House: Yes and its free of charge for one vehicle, subject to availability.

Franklin Lodge: No but there are a number of parking options around the area. Please ask us for more information.

Headley House: Yes, there is free on-site parking for 1 or 2 vehicles and plenty of road-side parking.

Is the kitchen fully equipped?

Yes all kitchens are equipped with all needed for basic cooking.

Do you provide linen?

Yes we provide all bed linen and towels. If you’re staying for longer than 7 nights with us, we will change the linen/towels during your stay for free!

What is a serviced apartment?

A ‘Serviced Apartment’ is the umbrella term for a type of furnished apartment available for short-term or long-term stays, which provides amenities, housekeeping and a range of services for guests and where most taxes and utilities are included within the rental price.

Do you take a deposit?

Yes, we take a £200 safety deposit is require per apartment. This is held on a credit or debit card. This is then released after checkout dependant on the condition of the apartment.

How do you check in?

We offer a self-check in for all guests, this is where we provide you with key safe information to access the apartment keys. On weekdays between 2pm and 5pm one of our staff members can meet you at the apartment to check you in, dependent on staff availability.

Is there a cleaning fee added to the booking?

Yes, we charge a £25 cleaning fee per apartment or £40 cleaning fee per house. This is a one time payment so whether your stay is 7 nights or 3 months we will provide weekly cleaning and linen changes at no extra charge.

What time is check out?

Check out is at 10am. Late check-out or early check-in is available at a charge and dependent on availability.

Are the apartments child friendly?

Yes, all our apartments are child friendly.

Can we have extra cleaning?

For stays over 7 nights we offer complimentary cleaning and linen changes once a week. For stays less that 7 nights there will be an extra charge for any cleaning required during your stay.

What linen do you provide?

We provide Egyptian cotton bed linen, along with high quality towels and bath mats.

What if something goes wrong during my stay?

We are always on hand to assist, please give us a call on 01183363118 and we will do our upmost to resolve the situation.

How long does it take until my deposit will show in my account?

We try to release all guest deposits within 48 hours after check out. Most deposits should appear in your account within 5 days of being released, however they can take up to 28 days from the point of release.

Have a Question?

Please contact us for any enquires, specific questions and bookings and we will be more than happy to help!

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