FAQs

Malthouse Court: Yes, however this is subject toa charge and availability.

Ivory Lodge: Yes and its free of charge for one vehicle!

Yes all kitchens are equipped with all needed for basic cooking.

Yes we provide all bed linen and towels. If you’re staying for longer than 7 nights with us, we will change your linen during your stay for free!

A ‘Serviced Apartment’ is the umbrella term for a type of furnished apartment available for short-term or long-term stays, which provides amenities, housekeeping and a range of services for guests and where most taxes and utilities are included within the rental price.

Yes, we take a £200 safety deposit is require per apartment. This is held on a credit or debit card. This is then released after checkout dependant on the condition of the apartment.

We offer physical check in for all guests, this is where we provide you with key safe information to access the apartment keys. On weekdays between 2pm and 6pm one of our staff members will meet you at the apartment to check you in.

Yes, we charge a £25 cleaning fee per apartment. This is a one time payment so whether your stay is 7 nights or 3 months we will provide weekly cleaning and linen changes at no extra charge.

Check out is at 10am. However we can offer late check out for an extra charge. *subject to notice and availability.

Yes, all our apartments are child friendly.

For stays over 7 nights we offer complimentary cleaning and linen changes once a week. For stays less that 7 nights there will be an extra charge for any cleaning required during your stay.

We provide Egyptian cotton bed linen, along with high quality towels and bath mats.

We are always on hand to assist, please give us a call on 01183363118 and we will do our upmost to resolve the situation.

We try to release all guest deposits within 48 hours after check out. Most deposits should appear in your account within 5 days of being released, however they can take up to 28 days from the point of release.