What is a serviced apartment?

A ‘Serviced Apartment’ is the umbrella term for a type of furnished apartment available for short-term or long-term stays, which provides amenities, housekeeping and a range of services for guests and where most taxes and utilities are included within the rental price.

Is there parking onsite?

Malthouse Court: Yes – private, gated car park, subject to a charge, availability & 2.1m height restriction.

Ivory Lodge: Yes – free of charge for one vehicle, subject to availability.

Laurel House: Yes – free of charge for one vehicle, subject to availability.

Franklin Lodge: No – there are a number of parking options around the area. Please ask us for more information.

Headley House: Yes, – free on-site parking for 1 or 2 vehicles and plenty of road-side parking

Is the kitchen fully equipped?

Yes all of our properties have a kitchen which is fully-equipped with basic cooking essentials

Do you provide linen?

Yes we provide all bed linen and towels. If you’re staying for longer than 10 nights with us, we will change the linen/towels during your stay for free!

Do you take a deposit?

Yes – a £200 security deposit is required per property booked. This is held on a credit or debit card for the duration of your stay and released after checkout dependning on the condition of the property.

How do you check in?

We offer a self-check in service for all guests, this is where we provide you with key safe information to access the apartment keys. On weekdays between 2pm and 5pm one of our staff members can meet you at the apartment to check you in, dependent on staff availability.

Is there a cleaning fee added to the booking?

Yes – a £25 cleaning fee per apartment or £40 cleaning fee per house is applicable. This is a one time payment so whether your stay is 10 nights or 3 months we will provide weekly cleaning and linen changes at no extra charge.

What time is check out?

Check out is at 10am. Late check-out or early check-in is available at a charge and dependent on availability.

Are the apartments child friendly?

Yes – all our apartments are child friendly.

Can we have extra cleaning?

For stays over 10 nights we offer complimentary cleaning and linen changes once a week. For stays less that 10 nights there will be an extra charge for any cleaning required during your stay.

What linen do you provide?

We provide Egyptian cotton bed linen, along with high quality towels and bath mats.

What if something goes wrong during my stay?

We are always on hand to assist, please give us a call or WhatsApp us on 0118 336 3118 and we will do our upmost to resolve the situation.

How long does it take until my deposit will show in my account?

We try to release all guest deposits within 48 hours after check out. Most deposits should appear in your account within 5 days of being released, however they can take up to 28 days from the point of release.

Can I have a party or hold a stag/hen at the property?

No – we do not tolerate parties or gatherings of more than the number of guests on the booking. We operate a strict no parties/events policy and a quiet time policy between the hours of 10pm and 8am, out of respect for guests at the property.

Have a Question?

Please contact us for any enquires, specific questions and to book and we will be more than happy to help!

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